The truth is that you take less risk ordering on-line than you do using your credit card at a restaurant or department store. We use the latest in encryption technology, including Secure Servers which incorporate sophisticated encryption technology, and digital certificates.
Bottom line: YOUR INFO IS SECURE HERE.
DenverFabrics.com possesses digital certificates from VeriSign, Inc. a leading third-party Certification Authority. Also known as Electronic Commerce Digital IDs, these digital certificates are similar to a business license or a driver's license to authenticate identity on the Internet. Digital ID's are then encrypted and used by companies involved in electronic commerce to ensure that they are communicating with a specific company or agency. Safer than mail and phone combined.
MONEY BACK GUARANTEE!
If you are not satisfied with your purchase, just send back the fabric in question, uncut and unwashed, within 30 days of purchase and we will issue a refund or apply a credit towards a new order. All fabrics marked as Bridal Fabrics, Home Decor fabrics (item numbers starting with SW), and all by the Bolt items returned are subject to a 25% restocking fee.
Our policy is to fill your order with any of the fabrics available. If you want to be notified if something is sold out we will gladly do so. Be sure to give your phone number or your email address so that we can notify you. You may tell us in the text box located on the bottom of the order form page to notify of any sold out's.
Please note if the fabrics being ordered are coordinates so we do not fill one without the other in case of a sold out fabric.
Tell us: "Call if anything is sold out".
Normally, expect delivery of your order within 7-14 business days of its receipt. If you need quicker delivery please give us a call (toll free: 1-800-468-0602, local: 1-314-993-4919, Monday to Friday 9am - 4pm CST) for options or note in the comments section of the online order form that you need a faster delivery and we will contact you with shipping options when your order is processed.
We ship our packages via various carriers including Fedex and the United States Postal Service.
Our goal is to have merchandise shipped out as soon as possible.
Shipping time will vary depending on where you live. Our most recent records show that shipping time will normally be 2 to 7 business days to the contiguous US and around 3 to 9 business days to non-contiguous US once the order is shipped from our warehouse. Please make sure to enter your email address so that tracking information will be emailed to you upon shipment of your order.
Please allow anywhere from 2-5 days extra for home décor (items starting with an SW), bridal fabrics, runway silks, minky (items starting with an MY), & notions (items starting with an NMC) as these come in from different warehouses.
If you need your order quicker, we offer expedited shipping. This option is only available for the contiguous 48 United States. Express orders can be shipped out the business day after it is received in the office with the exception of special order items. These orders can be shipped upon receipt of the fabric.
We can ship the order of in stock items via Overnight Express or 2 Day Express. The cost for this is a $5.00 fee plus the charge from Fed Ex which is calculated once the order is placed and weighed. If you wish to be contacted with shipping rates, please mention "call with express fees" in the comments section of the order.
We can also upgrade the shipping to Fed Ex Ground for an additional $7.50 fee. This is added to the standard shipping charges and will be shipped out the next business day after it is received in our office. If you wish to upgrade the shipping to Ground shipping, please mention "$7.50 Ground Shipping Upgrade" in the comments section of your order.
Shipping costs are:
For the 48 contiguous U.S. states:
For each $50 increment above $250.01 add an additional $4.00
*appropriate sales tax will be added to all orders shipped within the state of Missouri.
HI, AK, PR, GU, FM, MH, PW, MP, AE, AA, & AP please add an additional $3.75/order.
If you would like orders shipped to an address different from your billing address, please fill out the “SHIP TO A DIFFERENT ADDRESS” section on the order form.
We will ship to the following countries via the U.S. Post Office only:
Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Belgium, Bermuda, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, and British Virgin Islands.
We use First Class International Mail for International shipments 4 pounds and under and Priority Mail International for orders weighing over 4 pounds.
Shipping charges are applied and charged at the time of shipping. Rates are based on weight of the package and country that is being shipped to. This can not be determined until the order is cut and weighed. Recipient is responsible for any customs or duty charges that may be due in a particular country.
Transit time once an order is shipped can take 6-10 business days.
Due to shipping restrictions on special order items, we are unable to process International Orders for Items sold by the Bolt or Home Decor Items (items beginning with SW). We do apologize for any inconvenience.
A flat $7.50 per order will be added to all international orders because of additional processing costs.
Fabrics with the following icon have swatches available to order: order a swatch - only $2.50. Swatches measure approximately 3" x 6"
On fabrics without the "order the swatch" icon, you may order as little as the fabrics minimum quantity (in most cases 1/8 yard, others 1 yard) for samples.
We cannot send more than 5 samples per order. We do not offer any other kind of sampling.
We will accept payments made by Personal Check, Money Order, MasterCard, Visa, & Discover. Orders being paid by personal check or Money Orders will have to be mailed in to our address. We do not accept Purchase Orders.