Frequently Asked Questions
Steps We Have Taken to Make
Shopping in Our Internet Store Safe
3.1 What forms of payment do you accept?
We really want to encourage payment by credit card as this is what our site is set up to handle. The credit cards we accept are Visa, Mastercard, Discover, and American Express. If you wish to pay by check or money order, it should be mailed to us after the order has been placed.
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4.1 How do you ship orders?
Shipping cost within the United States is only $4.00 for all purchases weighing less than one pound.
For more information regarding shipping costs, including costs for shipments to locations outside the U.S., please click here.
4.2 Do you charge a shipping and handling fee?
Yes, shipping charges include a $2.00 fee to cover costs of packaging and a portion of our handling expense. We feel that it is better to assess a small shipping and handling fee than to raise prices. We hope that you agree.
4.3 How quickly do you ship?
Most orders go out within three business days after being received.
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5.1 What is your return policy?
We pride ourselves on selling only first quality merchandise. While this means that it is rare that our customers receive fabric seconds or other defective merchandise, we know that this can happen.
But our return policy isn't just about guaranteeing quality. It's about guaranteeing that you are happy with everything you purchase. If you don't like it, we want you to return it.
If for any reason you are unsatisfied with a product you have purchased, you can return it within 30 days for a full refund. If you reside within the US or Canada, we will also pay the return shipping.
If you would like to make a return and are in the US, just contact our customer service team, and they will email you a UPS return label. Your package can be submitted to any UPS Store or drop box. Click here to find a location near you. Customers in Canada should contact our customer service team to inquire about returns.
All refunds will be processed against the original form of payment. Refunds are issued upon receipt of the returned merchandise. Please allow up to two weeks. A copy of the original order invoice should be included with the return shipment.
No returns can be accepted after 30 days. The original shipping charge is not refundable.
We are unable to reorder many of the fashion and quilting fabrics sold on our site. When they are gone, they are gone for good. Hang Loose lining, many dupioni silks, and poly/cotton broadcloth in quantity are examples of fabrics that are exceptions to this rule.(By contrast, most regular price decorator fabrics are reorderable.) Out-of-Stock Policies.
6.1 Do you accept international orders?
We ship to many countries around the world. International customers can choose either UPS or USPS as their shipping provider. Please note that customs and duties charges are not included in the shipping costs and are the customer's responsibility. To place an international order simply create an account during checkout and enter your billing and shipping information in the spaces provided. To choose your country please select it from the drop-down list. If you do not see your country in that list please contact our customer service team who will be happy to help you place an order.
7.1 Is your site secure?
denverfabrics.com uses secure server technology. This means that you can enter your personal and credit card information directly online with us knowing that all information you provide will be immediately encrypted to ensure maximum security. More security information.
7.2 Do you sell or exchange customer information?
No! Not to anyone, not for any reason.
8.1 I'm in the Denver area. How do I get to Denver Fabrics?
We are located on West Belleview just 1/2 mile west of Santa Fe Drive, a major north/south arterial. If you would like a map, click on Our Littleton Store in the toolbar to the right.
1.1 I need more information about your merchandise. What should I do?
We are not presently staffed to handle phone inquiries or orders, but please feel free to contact us at denverfabrics.com e-mail. If you are looking for an alternative means of placing an order, please click on this link: Order Options.
We offer you three choices:
(1) Ship Immediately - Cancel any item that is not in stock and ship the rest immediately. I will accept a partial order. I understand you will email me if an item is in stock but the quantity available is less than I ordered;
(2) Ship in One Week - If denverfabrics.com is expecting new inventory, you may hold my order for up to 5 business days. I will accept a partial order if the missing items do not arrive;
3) Ship Complete Order - Ship my order only if the full amount of every item is available. I will not accept a partial order.
You are asked to select between these three options at the time you make your purchase.
1.3 Do you have a minimum order size?
There's no minimum dollar amount. With notions, we are happy to sell you one of most notions items. Of course, if the item in question comes as specified quantity in a standard pack (like needles), you are required to buy that quantity. The smallest piece of fabric or trim that we sell is one yard.
This is a simplification that we have made to save on the cost of doing business and to keep prices low. In order to sell fractional yards, we would have to switch to entirely new software or incur substantial expense for custom software development.
For online orders only, we add an extra inch to every yard so that orders are never short.
A momme is a unit of weight traditionally used for silk. Momme weights can be easily converted to ounces.
1 ounce = 7.54 mommes
With the exception of dupioni, weights of silk on our site are shown in both mommes per square yard and ounces per square yard.
1.6 Do you ever sell second quality fabrics?
Not knowingly. All the fabric we ship is inspected when it is measured. Occasionally, there may be something we don't see. Should you ever receive flawed or defective fabric, please return that fabric to us for a refund or exchange.
1.7 Can I change my order after I've placed it, and how do I do this?
Maybe. Since we fill orders as fast as we can, you have to be pretty fast yourself if you want to change your order. A change made within minutes will be certain to take effect. A change made within hours still has a good chance. Next day is far less likely.
To notify us of a change, just send us an e-mail. We will e-mail back to let you know whether or not we were able to accommodate your request. If your efforts prove to be for naught, don't despair. You'll be able to return what you don't want. However, we do not reimburse the original shipping and handling charge on your invoice.
1.8 Do you have a catalog you can send me?
No. A catalog would represent a major expense and jeopardize our ability to offer deep discounts. Our web site catalog actually has an important advantage over a printed catalog: it can be (and is) updated daily.
We are often in a position to know what fibers are present in the fabric but not the exact percentage for each fiber. Very little fashion fabric is produced for sale through fabric stores. Most fashion fabric is produced for garment manufacturers, and fabric stores obtain it only as garment manufacturers sell off their surpluses. When manufacturers sell their surplus fabric, they frequently fail to provide the mill specifications that would give us fiber percentages.
For detailed instructions on using coupons please click here.
2.1 Can I get fabric swatches?
Yes, swatches may be obtained for any fabric. An option for ordering a swatch is found on each fabric page (the same page from which you would order the fabric).
We are currently offering all of our swatches for 1¢!
You can now order up to 5 swatches for only a penny each. Any swatches ordered over the limit will be charged $1.00.